Willington Kuo
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Internal Comms / Data

CORE Intranet, Ontario at Work and Dashboards

An intranet redesign, a newsletter redesign and the dashboards that measure them.

Context

Staff at the Ministry of Labour, Immigration, Training and Skills Development rely on the intranet and the Ontario at Work newsletter for news. The team had no easy way to see which pages and posts people actually read.

My role

I designed CORE, the ministry's redesigned intranet, and the redesigned Ontario at Work newsletter. I then introduced Google Looker Studio dashboards that track intranet pages and posts, down to the performance of individual Ontario at Work stories. I had set up similar dashboards at the Ministry of Education.

Outcome

The team now plans internal content with real data, and the dashboards are used by several teams and divisions. Views of the CORE page I redesigned rose 349% year over year. I presented the dashboards to the Ministry of Transportation's internal communications unit as a model for their own.

+349%
page views, 2025 vs. 2024
95%
engagement rate
−18.5%
bounce rate
1:16
average time on page

For the CORE page I redesigned, 2025 compared with 2024. Time on page fell by about a third, which fits the redesign's goal of helping staff find what they need faster.

The CORE intranet page on InsideOPS, with a bright blue CORE banner reading Communications Outlet and Resources for Employees, and tiles for Ontario at Work, On the Job and Hello MLITSD The MLITSD InsideOPS page tracker built in Google Looker Studio, with filters for page title and date range, 4 summary scorecards, a most-visited pages table, a views heat map by hour and day, and a daily views trend line. Figures are blurred.